Your site goes down at night
And nobody notices until morning. Overnight orders are lost, and your ads keep sending shoppers to an error page.
Subscription · CAD 300/month per site
Website Care — monitoring, off-site backups and unlimited fixes
Website Care is 24/7 monitoring, encrypted off-site backups (your store database every hour), a monthly restore test and unlimited incident fixes — for CAD 300 a month per site.
Updated:
Why it matters
Two risks most site owners carryYour backups go down with it
Most hosts keep backups in the same data center as your site. An outage, a fire or a suspended account takes out both.
Website Care covers both.
What's included
Watch · Back up · Test · FixWe watch — 24/7 monitoring
Server errors, blank pages, cart failures, SSL certificate expiry. Alerts reach us within minutes — not you, from a customer.
We back up — off-site
Encrypted, stored off-site, separate from your host. Files daily, store database hourly. The most you can lose is an hour of orders, not a day.
We test — a monthly restore
Every month we restore each site from backup on a test server and check that it works. The result goes into your report.
We fix — at no extra charge
Any incident, including a hack, is fixed at no extra charge and with no cap on the number of requests.
If your host goes down
The plan is ready before anything breaks-
01
DNS on Cloudflare
During onboarding we move your domain's DNS to Cloudflare, so it can be repointed in minutes.
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02
Backup already off-site
A fresh copy is already stored separately from your host. Nothing has to be pulled from the failed server.
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03
We restore the site
We bring the site up from the backup on our own server.
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04
We switch the domain
We point your domain at the new server. Customers reach the site at the same address.
Target: the site is back within 24 hours.
Pricing
One plan, per site, in CAD- Website Care — CAD 300/month per site up to 50 GB.
- Response: 2 a.m.–2 p.m. ET — most issues are fixed before you open for business.
- Audit — CAD 150, credited to your first month. Free for existing clients.
- Updates, new work, changes made by others — CAD 55/hour.
- Over 50 GB — quoted after the audit.
- Data residency — we'll discuss your requirements before onboarding.
What counts as an incident
Included vs. billed hourlyIncident — fixed at no charge
The site doesn't load. A server error. A broken catalog, cart, checkout, payment or form. A hack.
Not included — CAD 55/hour
Platform and plugin updates, new features, design, content.
If another developer or a change on your side caused the incident, diagnosis is free and the fix is CAD 55/hour.
Billing
Monthly in arrears, in CAD- You pay for the month that's done. On the 1st you get a report and an invoice for the previous month.
- Bank transfer or card link — whichever suits you.
- Annual plan — 12 months for the price of 10.
- Month to month — no minimum term.
How to start
Three steps-
01
Audit
CAD 150, credited to your first month. Free for existing clients. We check the site, the hosting, its size and the backups you have now.
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02
Onboarding
We move DNS to Cloudflare, set up backups and monitoring, and run the first test restore.
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03
Monthly report and invoice
On the 1st of every month: a report on the site and an invoice for the previous month.
Older sites (OpenCart 1.5 / 2.3, old PHP) are stabilized first — priced after the audit.
Who it's for
Platforms and hosting- Online stores and sites on OpenCart / ocStore and WordPress.
- Shared hosting or a VPS — we work with wherever the site runs today.
FAQ
What people ask before signing upWhat happens if my host goes down?
We restore your site from the off-site backup onto our own server and point your domain at it. Your DNS is already on Cloudflare and the backup is already separate from your host, so nothing has to be pulled from the failed server. Target: within 24 hours.
Where are the backups stored?
Encrypted, stored off-site, separate from your host. If your business has data residency requirements, we'll discuss them before onboarding.
How much data can I lose?
The store database is backed up every hour, files every day. The most you can lose is an hour of orders, not a day.
My host already makes backups. Why do I need more?
Most hosts keep backups in the same data center as your site. An outage, a fire or a suspended account takes out both. Ours are stored separately — and every month we prove a site can actually be restored from them.
When do you respond?
2 a.m.–2 p.m. ET: most issues are fixed before you open for business. Monitoring runs 24/7.
What counts as an incident?
The site doesn't load, a server error, a broken catalog, cart, checkout, payment or form, a hack. Platform and plugin updates, new features, design and content are not incidents — they're billed at CAD 55/hour.
My site is old or very large.
Older sites (OpenCart 1.5 / 2.3, old PHP) are stabilized first. Up to 50 GB is included; larger sites are quoted after the audit. During the audit we first clear caches, logs and old archives — large sites usually shrink several times. Sites on hosting without SSH access are taken on case by case after the audit, and the plan's restore times don't apply to them.
How do I pay, and how do I cancel?
We invoice monthly in arrears, in CAD: on the 1st you get a report and an invoice for the previous month, payable by bank transfer or card link. It's month to month with no minimum term — to cancel, email us; you pay for the last month worked.
Fair use: if a site needs more than 3 hours of incident work two months in a row, we review the plan or suggest moving the site.